This policy governs all order delivery services provided by candlewarmersusshop.it.com for domestic and international customers. All orders placed on our website enjoy free shipping with zero delivery charges, and US Dollar serves as our sole settlement currency for all transactions. No hidden logistics surcharges will be added during checkout or after order confirmation.

Every valid order will enter our unified processing queue immediately after successful payment verification. Our warehouse team completes sorting, quality inspection and secure packaging within 1 to 3 business days. Processing delays rarely occur under normal circumstances; during large promotion events or new product launch periods, slight processing extensions may apply, and we will send email notifications to affected customers proactively.

We adopt unified transit standards for all shipping destinations, without separate delivery time divisions for domestic and overseas regions. After order dispatch, the estimated delivery period for all packages ranges from 6 to 12 business days. Delivery speed is subject to normal logistics carrier operation efficiency, local sorting stations and regional transit schedules. We do not provide expedited shipping services for any orders temporarily.

Once your parcel departs our warehouse, we will send a shipping confirmation email containing unique tracking number and carrier query link to your registered contact mailbox. You can track real-time logistics movement via the tracking link on candlewarmersusshop.it.com at any time. If you fail to receive the shipping email within 3 business days after payment, please contact our support team for assistance.

If your tracking information stops updating for over 15 business days or the package shows delivered but you receive no goods, submit a support ticket with your order number and full delivery address. Our team will coordinate with logistics carriers to launch an investigation and provide compensation solutions per our customer service rules.

For wax warmers, glass diffusers or porcelain wax melts broken during transit, retain complete product photos and outer package pictures, then contact support within 7 days after package arrival. We will arrange replacement or full refund according to your preference.

We reserve the right to suspend delivery services to individual regions under special logistics restrictions. We do not take responsibility for local import tariffs, customs inspection fees or related charges generated at destination countries, which shall be borne by customers themselves in accordance with local customs regulations.